May 1, 2014: A long cold winter seems to finally be succumbing to the warmth of spring. As we all begin to tend to our gardens and head to the docks to get our boats ready for the sailing season at EYC we are excited to finally be able to enjoy some our favorite amenities at EYC.
The deck is open full time (weather permitting) and we are adding our seasonal staff to accommodate the increase in member club usage. I encourage all members to keep a close eye on the calendar for the exciting activities that EYC has to offer in May. Our hardworking committees have a packed calendar that has something for everyone. Terrific family events, some fun cruises, big special events, instruction on the water, fitness and of course some of the greatest regattas and after parties in the coast! So pull up the calendar and get your schedules ready for an amazing spring at EYC!
We are thrilled to announce that our marina is 100% occupied both on the land and in the water! That doesn’t mean you can’t get a slip, however. As is often the case people’s plans change throughout the year and boats leave our marina. If you have interest in taking one of those potential open spots please contact me for a spot on the waiting list. A deposit is required for all large wet and dry slips but the deposit is fully refundable in the event that you would like to be removed. Of course the deposit can be applied to the slip fees when the time comes to occupy.
EYC Dockmaster Program
A new/updated initiative being implemented by the Marina committee is the Dockmaster program. Through some of our club member communications last year we heard that members wanted to have transient slips more readily available. To accommodate these member requests the committee will have a volunteer Dockmaster available on high volume days to help with transient dockage. They have also opened a slip in the interior of the marina specifically for this use. The exterior slips will also be made available as has always been the case.
Please note that the rate structure for these transient slips has changed as well. The office or Dockmaster can quote the rates for the desired times and boat sizes upon request. We also ask that wet slip tenants please notify the office when your boat will be leaving the marina for any significant period of time so that we may utilize your slip for transient dockage. Although this may sound like a bit of a hassle it allows us to generate income in a slip that is not being used and this in turn allows us to keep slip rates down and avoid high annual increases to keep up with the costs associated with maintenance and general operations. We appreciate your help and look forward to hosting more of our members for short term stays in the marina!
Late Payment Protocol
Unfortunately there are times when we all have missed a payment, had a credit card expire, or perhaps even had a credit card compromised. We certainly understand the challenges that members face with technology and increasingly busy lifestyles and we want to be as accommodating as possible. What I don’t think many understand, however, is the number of members who have these occurrences monthly/quarterly.
The number of late payments that our small office must contend with on a quarterly basis is quite large and although we feel very strongly about member service and retaining our small club roots, reaching out to our members by phone simply isn’t practical. We do, however, send emails to those individuals who have credit card failures to alert them of the problem and simply ask them to give us a call so that we may fix the problem. If a member doesn’t have a valid email or the email bounces back we then forward a hard copy via US Postal Service.
After this step the Treasurer will then forward a series of three more letters to remind a delinquent member of the need to reconcile the invoice by sending payment or contacting the office. So in the end some members will receive an email and potentially four letters from the club to attempt to collect payment. As you can surmise the process is laborious and time consuming which translates to increased costs to the larger community.
We hope that membership at large understands our desire to keep your dues low by minimizing costs whenever possible while simultaneously offering the level of service that we have become accustomed. The balance is always the challenge.